Your questions, answered.
If you don’t see what you’re looking for, feel free to reach out at support@rootedliving.co — we’re always here to help.

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📦 Orders & Shipping

When will my order ship?

All orders are processed within 1–3 business days. You’ll receive a confirmation email with tracking information as soon as it ships.

How long does shipping take?

Domestic orders within Vietnam typically arrive in 2–5 business days.
International orders usually take 7–21 business days, depending on destination and customs.

Do you offer free shipping?

Yes! We offer free domestic shipping for orders over [your amount here].

How can I track my order?

Once your package is shipped, you’ll receive an email with a tracking link.
Tracking updates may take up to 24 hours to appear.

My package is delayed or missing — what do I do?

Please email us at global.brianwilson@gmail.com with your order number.
We’ll gladly help contact the carrier to resolve the issue.

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🔄 Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in original condition.
For full details, please refer to our Return Policy page.

How do I start a return?

Email us at hello@rootedliving.com with your order number and reason for return.
We’ll walk you through the steps.

Do I have to pay for return shipping?

Return shipping fees are the responsibility of the customer unless the item arrived damaged or incorrect.

What if my item arrives damaged?

We’re so sorry! Please contact us within 7 days with photos of the damaged item, and we’ll make it right immediately.

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🌱 Products & Sustainability

Are your products eco-friendly?

Yes — sustainability is at the core of everything we do. We prioritize:
• natural or low-waste materials
• reusable, refillable, or biodegradable alternatives
• ethical makers and small-batch production

Where are your products sourced from?

We partner with local artisans, women-owned businesses, minority-owned makers, and trusted sustainable suppliers.

Are your packaging materials recyclable or compostable?

Most of our packaging is recyclable, compostable, or reused to minimize waste.
We avoid single-use plastic whenever possible.

Do you offer refills?

Yes! If your location allows, you can shop in-store at our Rooted Living Refillery to refill household and personal care essentials.

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💳 Payments

What payment methods do you accept?

We accept:
• Credit/debit cards
• Bank transfer
• E-wallets (MoMo, ZaloPay, etc. — if applicable)
• Cash for in-store purchases

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🎁 Gift Options

Do you offer gift wrapping?

Yes! We offer eco-friendly gift wrapping using recyclable or compostable materials.

Can I send a gift directly to someone?

Absolutely — just enter their address at checkout.
You can also add a custom message at no extra cost.

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👋 Contact

How can I reach you?

Email: support@rootedliving.co
We aim to respond within 1–2 business days.